Last Updated: 08/08/25

Sunferno (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://sunferno.com, interact with our chatbot, register your product, or contact our team.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

  • Name, email address, phone number

  • Shipping or mailing address (if applicable for warranty or support)

  • Amazon Order ID (for warranty verification or defect claims)

  • Photos or other files you upload for support purposes

  • Messages you send via our contact forms or chatbot

B. Information Collected Automatically

  • IP address, browser type, device type

  • Pages visited and time spent on our website

  • Referring website or search terms

  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

  • Process warranty registrations and verify Amazon purchases

  • Respond to customer support requests and inquiries

  • Provide product updates, promotions, or news (if you have opted in)

  • Improve our website, products, and services

  • Prevent fraudulent claims or misuse

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.
We may share your information with:

  • Service providers that help operate our website, email systems, or chatbot

  • Shipping or logistics partners (if sending replacement products)

  • Legal authorities when required to comply with applicable laws or protect our rights

4. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for marketing emails

  • Restrict or object to certain types of processing

To exercise your rights, contact us at support@sunferno.com.

5. Data Retention

We keep your information only for as long as necessary to:

  • Fulfill the purposes described in this policy

  • Meet legal, accounting, or reporting requirements

When data is no longer needed, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable site functionality

  • Understand how visitors interact with our site

  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect site performance.

7. Third-Party Links

Our website may contain links to Amazon or other third-party sites. We are not responsible for the privacy practices or content of those sites.

8. Security

We take reasonable technical and organizational measures to protect your personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our site and products are not intended for children under 13.
We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
📧 support@sunferno.com